Requirements Before You Register
Before creating a Fair Go Casino account, confirm you meet the following:
- You are 18 years of age or older
- You have a valid email address and Australian mobile number
- You are not on a self-exclusion list
- You agree to Fair Go Casino’s Terms and Conditions, Privacy Policy and Responsible Gaming guidelines
- You are registering one account only — duplicate accounts are prohibited
Once your account is open, you can access 200-plus RTG pokies, progressive jackpots, table games, video poker, bonuses and 24/7 live chat support.
How to Sign Up at Fair Go Casino
Registration takes under two minutes and is a 3-step process.
Step 1 — Click Sign Up
Go to the Fair Go Casino homepage. Click the green Sign Up button in the top right corner of the screen to open the registration form.
Step 2 — Enter Your Personal Details
Fill in the following information:
- First and last name
- Email address
- Date of birth
- Gender
- Mobile number (select Australia +61)
- Residential address — street, suburb, state, postcode
- Country — select Australia
Step 3 — Create Your Username and Password
Choose a username — this is your permanent Fair Go Casino login ID. Pick something you will remember. Do not use your real name, birth year or personal information as your username.
Create a strong password — at least 8 characters combining letters, numbers and symbols. Confirm the password to avoid typos.
Tick the boxes to accept the Terms and Conditions, then click the yellow Register button.
You will be redirected to the login page immediately. Check your email inbox for a confirmation link — click it to activate your account fully. Once confirmed, log in with your username and password and head to the cashier to make your first deposit.
How to Log In to Fair Go Casino
Desktop Login
- Go to the Fair Go Casino homepage
- Click Log In in the top right corner
- Enter your username and password
- Click Log In
Your dashboard opens immediately — balance at the top, cashier and game lobby accessible from the main menu.
Mobile Login
The Fair Go Casino website adapts automatically to mobile screens.
- Tap the menu icon (☰) at the top of the page
- Tap Log In
- Enter your username and password
- Tap Log In
The same credentials work on every device. You can save your login details in your mobile browser’s autofill to skip typing them each visit. If Fair Go Casino has been added to your home screen as a PWA, tap the icon to launch the casino and the login screen appears immediately.
Forgot Your Password
- Click Forgot Password? below the login fields
- Enter your username and your registered email address
- Check your inbox for a reset link — check spam if it does not arrive within a few minutes
- Click the link and set a new password
- Log in with your username and the new password
Forgot Your Username
If you cannot remember your username, Fair Go Casino provides a dedicated recovery option — it appears as a separate link in the login window, next to Forgot Password.
- Click Username (the link next to Forgot Password in the login panel)
- Enter your registered email address and date of birth
- Your username is sent to your email address
If you no longer have access to your registered email, contact Fair Go Casino live chat 24/7. Provide your full name and date of birth for identity verification.
Account Verification (KYC)
You can deposit and play immediately after registration. Fair Go Casino requires identity verification before processing withdrawals. This is a one-time process — once documents are approved, they are not required again unless a document expires.
Verification serves to confirm your age and identity, prevent fraud and money laundering, and comply with the licensing obligations of the Curaçao eGaming authority.
Documents Required
| Verification type | Accepted documents |
|---|---|
| Identity | Australian passport · driver’s licence · government-issued photo ID — front and back, expiry date visible, photo clear, all watermarks intact |
| Address | Utility bill · bank statement · phone bill — name and address matching your registration, dated within 3 months |
| Payment method | Copy of card used for deposits · online bank screenshot showing payment and your name · e-wallet account screenshot |
| Selfie with ID | Photo of yourself holding your ID document — may be requested for additional verification |
Upload documents through the account verification section in your account settings. Fair Go Casino reviews submissions and sends a confirmation email when approved — typically within 24 hours.
Benefits of Logging In
Once signed in, your Fair Go Casino account gives you access to:
- 200+ RTG pokies — video slots, 3-reel classics, progressive jackpots, table games, video poker and specialty games
- Welcome bonus — up to AU$1,000 across your first five deposits (100% up to AU$200 per deposit, code: WELCOME, 30x wagering on deposit + bonus)
- Koala’s Diary — weekly Tuesday bonus for completing a set task; free chips and spins for active players
- Fun Monday Free Spins — 25 free spins every Monday
- Comp points — earned on every real-money wager, redeemable for bonus credits; double comp points during loyalty promotions
- Casino Messenger — in-platform promotions delivered directly to your account inbox (desktop: message icon on the left; mobile: tap menu → Messages)
- Cashier — deposit and withdraw via Visa, Mastercard, Neosurf, Bitcoin, Litecoin, eZeeWallet or bank transfer; minimum deposit AU$20
- Transaction history — full record of deposits, withdrawals and bonus activations
- 24/7 live chat — support available from any page while logged in
How to Edit Your Profile
To update your personal details after logging in:
- Click the menu and select My Profile
- Click on the field you want to change
- Enter the updated information
- Confirm the change
Note: some fields — such as date of birth — may require identity re-verification before changes are approved. Contact live chat if a field is locked.
Mobile Access
Fair Go Casino has no App Store or Google Play listing. The platform runs fully in mobile browsers — Safari on iPhone, Chrome on Android.
For home screen access: open Fair Go Casino in Safari (iOS) or Chrome (Android), tap Share → Add to Home Screen (iOS) or the three-dot menu → Add to Home Screen (Android). The shortcut opens the casino full-screen with one tap and preserves your login session on personal devices.
A Progressive Web App (PWA) is also available — tap Download App or look for the PWA install option in the Fair Go Casino mobile menu for an app-like experience.
Keeping Your Account Secure
- Use a unique password with 12 or more characters — letters, numbers and symbols
- Do not share login credentials — Fair Go Casino’s terms prohibit account sharing
- Avoid public Wi-Fi — log in on a trusted private network wherever possible
- Keep your email secure — enable two-factor authentication on your registered email account; all password resets go through this address
- Log out on shared devices — sessions remain active until manual logout
- Keep software updated — current browsers and operating systems carry the latest security patches
Troubleshooting
| Problem | Solution |
|---|---|
| “Incorrect credentials” | Double-check username spelling and that Caps Lock is off; use Forgot Password or Forgot Username to recover |
| Forgot username | Click the Username link in the login window; enter email + date of birth to retrieve it |
| Password reset email not arriving | Check spam and junk folders; allow a few minutes; contact live chat for a manual resend |
| Account locked after failed attempts | Wait 10–15 minutes before retrying; contact live chat if still locked |
| Login page not loading | Clear browser cache and cookies; try a different browser; disable VPN or ad blocker temporarily |
| Domain blocked by ISP | ACMA block — use a Fair Go mirror domain or change device DNS to 1.1.1.1 |
| Cannot withdraw | KYC not completed — upload documents via account verification section |
| Balance incorrect after login | Active bonus funds are included in total balance — check cashier for real-money vs bonus split |
Responsible Gambling
Deposit limits, loss limits, session timers, cool-off periods and self-exclusion are in account settings after login.
